Esther Green of Cancer Care Ontario (CCO) outlines the why, how and value-add of CCO’s wide use of professional navigators (usually nurses) to help guide people through the cancer system. CCO surveys confirm that patients, families and providers value the role.
Green describes key elements of CCO’s navigation framework, which provides support based on patients’ levels of need. In general, navigators help ease the difficult “first wait” to diagnosis, and then ensure an ongoing human touch.
Green is CCO’s provincial head, nursing and psychosocial oncology. This video and a related front-line talk with nurse navigator Tanyia Cavers add further insight to the foundation’s report, Health System Navigators: Band-Aid or Cure?