Having Their Say & Choosing Their Way: Site One Report

Patients and caregivers in the South East area of Ontario want and need timelier, clearer information and proactive planning to find the best community place of care when moving from hospital to “home.” Read about this and other key findings from phase one of our quality improvement project on patient transitions.
Having Their Say & Choosing Their Way: Helping Patients and Caregivers Move from Hospital to ‘Home’ was a joint project of The Change Foundation and the Ontario Association of Community Care Access Centres (OACCAC). The project mapped out and improved the myriad interactions and decisions that patients and their caregivers must make during the transition from hospital to “home.” The project demonstrated that low-cost (and no-cost) changes in processes have potential to improve patient experience, decrease unnecessary hospital stays, reduce adverse events in community care, and eliminate confusion about provider roles and responsibilities. 

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