Health System Navigators: Band-Aid or Cure? marks the first Foundation/PANORAMA report reflecting on ways to advance patient-centred care in Ontario. Are navigators a potential solution or another “work around” for an overly complicated system? The report covers the history and scope of health system navigators and key benefits and challenges. In Canada, the role was introduced to help cancer patients and underserved populations.
Through a deliberative process, PANORAMA panelists were asked whether navigators might be a good idea for Ontario. Their overall reply: maybe, as there is no one-size-fits-all model. They suggest key “must haves” if the role is to be considered widely, starting with clear definitions and boundaries.