Experiencing Aging

A Health Care Reality Check



Improving patient and caregiver experience is a significant focus across Ontario’s health care system. At The Change Foundation, we have been a leader in actively partnering with patients and caregivers to truly understand their experience in order to drive change in our health care system.

Unfortunately, health care services aren’t always designed with input or involvement from patients and caregivers.

Introducing Experiencing Aging: A Health Care Reality Check. Through the use of the Frail Aging Suit and simulations informed by lived experience from patients and caregivers, we’ve crafted a videos series that serves as a reality check of the challenges seniors face in accessing health care.

Let’s take a look at:




Have your organization do its own reality check!

If you are interested in doing your own reality check within your organization, The Michener Institute’s Aging Simulation and Working With Seniors curriculum can be a key part of patient experience learning in health care organizations. The simulation is now available to individuals and organizations. Visit their website to learn more: www.michener.ca.

The Frail Aging Suit

We used the Frail Aging Suit as a tool to enable health care leaders to walk a mile in the shoes of a senior trying access health care. The Frail Aging Suit mimics various conditions associated with aging as it limits mobility, restricts vision and reduces hearing. For many, it can change our perspective on providing senior-friendly services.

Thank you to Kavita Mehta, CEO of the Association of Family Health Teams of Ontario, former Executive Director of the South East Toronto Family Health Team (SETFHT) and current TCF Board Member who agreed to don the Suit. Her experience and reflections form the majority of the narrative and learnings in our Primary Care video.

To learn more about the Frail Aging Suit, click here.



Thank you to the following individuals and organizations for informing and assisting with this project:

The Michener Institute of Education at UHN, Health Quality Ontario, South East Toronto Family Health Team, St. Michael’s Hospital, Hamilton Health Sciences, Toronto Central Community Care Access Centre, OpenLab at UHN, Dr. Joshua Tepper, Kavita Mehta, Dr. Doug Sinclair, Stacey Daub, Brenda Hunter, Vasilka Cole, Lori Hale, Grace (caregiver to her mother).