Today, The Change Foundation released Rules of Engagement: Lessons from PANORAMA, a collection of 15 recommendations and recommendations for patient engagement. The recommendations are on based on The Change Foundation’s work with its PANORAMA Panel, a group of 31 patients and family caregivers that met regularly between 2012 and 2014 to share their experiences in Ontario’s health system.
Rules of Engagement: Lessons from PANORAMA serves as an excellent resource for health providers and professionals looking to carry out similar patient engagement activities or who are already running established programs. The paper outlines key moments in the engagement process that require extra thought on the part of the organizer that help to ensure participants feel valued and respected.
“We felt it was imperative that we share the knowledge PANORAMA brought us,” said President and CEO Cathy Fooks. “Health providers and professionals can benefit immensely from these recommendations, and in turn create a patient engagement experience that rewards both the organization and the participant.”
The PANORAMA Panel was a ground-breaking patient engagement project, as well as an incredible learning opportunity for The Change Foundation. Over the course of two years, panelists from across Ontario met to share their lived experiences and insights as patients and family caregivers on a range of issues related to improving people’s healthcare experience.
The Change Foundation gratefully acknowledges the dedicated and substantial work of the PANORAMA Panel.
For more information on Rules of Engagement: Lessons from PANORAMA, and to see a list of the Panel in its entirety, please visit www.changefoundation.ca.