Stories Shared, Voices Heard: Ontario’s Healthcare Providers

Stories Shared, Voices Heard: Ontario’s Healthcare Providers

When we launched our strategic plan Out of the Shadows and Into the Circle, bringing a new focus to the role of family caregivers in the health care system, we wanted to listen and learn from family caregivers as well as frontline health care providers. To do that effectively, we created The Caring Experience project. The Caring Experience was instrumental in allowing The Change Foundation to better understand the experiences and interactions, as well as the common ground, between family caregivers and those working in Ontario’s health and community care sectors.

The Foundation met with over 200 frontline health providers across Ontario during The Caring Experience through 25 different focus groups meetings across health care sectors. In addition, the Foundation also had over 200 reponses to an online survey to health providers.

Stories Shared, Voices Heard: Ontario’s Healthcare Providers is an in-depth report that captures what providers shared during The Caring Experience about their experiences and interactions with family caregivers and what they see as the major issues affecting this relationship. Most importantly, the report features key quotes directly from health providers on what they see as specific challenges in the health and community care systems and their thoughts on what an ideal health care future looks like for caregivers and providers. Appendices within the report provide an overview of the main engagement methods as well.

The Change Foundation believes this report provides important context on the specific concerns and challenges providers face while trying to work with and support Ontario’s family caregivers. It also builds on the four major themes outlined in the Foundation’s Out of the Shadows and Into the Circle: From Listening and Learning to Action report.

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