Supporting Care Transitions: Moving into Long Term Care

Moving can be an emotional and anxiety-inducing experience. In response to learning that the process of transitioning from the community to the Mount Hope Centre for Long Term Care (London, ON) is overwhelming, new supports were created to better inform and educate new residents and their families/caregivers to ensure they felt prepared for their move-in day.

Welcome & Orientation Email

An email or hard copy letter outlining detailed information about what the moving day involves, what to bring  (e.g., clothing, forms, furniture), and where to park is sent to families/caregivers prior to the move-in day. The email or letter also includes information about community support groups for families.

Download a copy of the email the Mount Hope Centre for Long Term Care team uses.

What to Expect on Moving Day Video

To help ease the transition from the community to Mount Hope Centre for Long Term Care, a video outlining key information about what to expect on the first day was developed as part of a collaborative process with family caregivers, residents and staff. The video aims to demystify the move-in process to help decrease anxiety and fears about the transition.  A link to the video is included in the email.  The video is featured on the St. Joseph’s Health Care London website (see the Mount Hope page), and can be viewed below.


Becoming a #caregiver can be an overwhelming and confusing experience, but knowledge is power. The Caregiver Wishlist discusses some of the things you can expect, and some of the things you can do to make your experience a little less stressful: